Site Terms

About Us:

BetterBox Communications Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

Our Contact details:
BetterBox Communications Ltd
43, Burners Lane South
Kiln Farm
Milton Keynes
MK11 3HA
United Kingdom
Phone: 01908 560200
Fax: 01908 565533
VAT Registration Number: 486137522

BetterBox Communications Ltd acknowledges all trademarks and service marks as the property of their owners.

BetterBox Communications Ltd. 2023. Copying of any part of this Website without permission in writing is strictly prohibited.

The mark Betterbox is a Community trade mark of Betterbox Communications Limited.

Introduction This is the official website of BetterBox. Our website is intended to provide free information about BetterBox. By using this website you are accepting the following terms and conditions - please read them carefully. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. BetterBox reserve the right to amend content of this website at any time.

Making A Purchase Making a purchase could not be easier. Just browse our Online Catalogue, place a number in the quantity box and click the add button.This will place them into the shopping cart. After you have finished your selection, click on "Checkout" Button and you will be asked for a few details that we need to be able to satisfy the order.

Cancellation of Orders Any charges incurred until the date of your cancellation will be billed to the buyer. Scheduled deliveries of blanket purchase orders may only be cancelled when given a three month notice.

Product Specifications Every effort is made to ensure accuracy of our Product's Technical Specifications. Any information given in those specifications is not however to be regarded as part of any Contract and BetterBox Communications Ltd reserves the right to change any specifications without notice. Likewise products may be discontinued from time to time. BetterBox Communications Ltd acknowledges all trademarks and service marks as the property of their owners.
All pictures shown are for illustration only, actual design may vary. Please contact our Technical Support Department on 01908 561400 prior to ordering if you have any questions.

Pricing Policy All prices are quoted net, inclusive of packaging but excluding delivery and VAT. Prices may change without notice.

Shipping And Handling Stock items are shipped same day to be delivered by whatever method you choose. Standard delivery charges are valid for packages up to 5Kg in weight. For heavier items please confirm delivery charge at time of ordering.

CHANGES BetterBox Communications Ltd. reserves the right to substitute equipment of an equivalent or better specification or design. Any topographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer or other documentation or information issued by BetterBox Communications Ltd. shall be subject to correction without any liability on the part of BetterBox Communications Ltd. Stock availability and lead times are subject to confirmation at time of order.

Reservation of Title Until full payment of all outstanding invoices is received by BetterBox Communications Ltd., any equipment or services supplied under any of the mentioned invoices, shall remain the absolute property of BetterBox Communications Ltd. Should the equipment or services be converted, incorporated into other equipment, or sold, the proceeds shall be retained for the benefit of BetterBox Communications Ltd.

Delivery Schedule We do not charge for any item until it is ready to ship.

Back Orders If an item is not in stock, we will place it on back-order for you. You will always be informed by e-mail or phone if there is a delay on your order and by how long with the option to cancel it if you would rather not wait.
Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.

Credit Card Security All credit card numbers are encrypted in the software using 128 bit encryption when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee BetterBox Warrants that the equipment supplied will be free from Manufacturing and Workmanship defects for a period of 12 months from date of shipment. BetterBox shall be under no Liability in respect of any of the following:

1 - Defects arising from any drawing and/or specification supplied by the Customer.
2 - BetterBox shall be entitled to charge the Customer for the repair or replacement of any product returned to us and subsequently found to be outside the warranty period.
3 - Defects arising from fair wear and tear, damage by negligence, abnormal working conditions, malice, failure to follow BetterBox instructions (written or verbal), misuse and unauthorised repair or alteration.
4 - Short shipments, defects in quality or condition or specification mismatch if not notified in writing to BetterBox within 10 days from the date of delivery on a delivery that was accepted by the Customer and no notification was made as required above within 10 days from delivery, BetterBox shall have no Liability for such equipment or material shortage, quality, condition or specification mismatch and the Customer shall be bound to pay the price shown on the corresponding invoice/s as if the equipment had been delivered as requested and in accordance with the Contract.
5 - If the equipment has not been paid by the due date.
6 - Any valid claims (except for short shipments) as per clause 3, BetterBox is entitled to repair or replace the equipment in question, free of charge to the Customer or refund up to 100% of the purchase price of the equipment mentioned and agreed as a valid claim and BetterBox shall have no further liability in respect of a valid claim to the Customer.
7 - BetterBox accepts no Liability in respect of any late deliveries, defects of workmanship or manufacturing or the consequences thereof and gives not warranty, implied or otherwise in respect thereof.

Reaching Us If you need to reach us, please email us on, alternatively, you can call on 01908 560200 (International +44 01908 560200) or fax us on 01908 565533 or write to us at 43, Burners Lane South Kiln Farm Milton Keynes Bucks MK11 3HA United Kingdom

Privacy Policy BetterBox Communications Ltd does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Only disclose information to third-parties for goods delivery purposes

Returns Policy Subject to prior agreement most products are available on a thirty days Sale or Return policy. Authorisation can be obtained prior to ordering from or Sales Department, and your request or order must state clearly which item/s are to be required on Sale or Return. Goods ordered under the Sale or Return policy can be returned for a full refund excluding the costs of any carriage. Items being returned under our Sale or Return policy are subject to our normal returns of goods procedure. Our Sale or Returns policy is not applicable to customised products, books, software and tools.

Return of Goods Procedure

1 - Any equipment ordered under our Sale or Returns policy can be returned to BetterBox (after a returns authorisation number has been issued and following our returns procedure) by the date given, in the original unmarked packaging, complete with all manuals in unmarked an unsoiled stateand in good working order for a full credit excluding carriage which shall be borne by the Customer.
2 - No returns will be processed unless the returned goods are accompanied by a Returns Authorisation Number (RA number) issued by our Customer Services Department and pertaining to the equipment being returned and clearly shown on the outside of the packaging.
3 - The Customer shall not return more than two items of any one type of product. (Please use our Technical Help Line to confirm your application before ordering large numbers of a particular product).
4 - Any products that are requested to be returned to BetterBox¨ in agreement with clause 1 but which are being returned to BetterBox¨ outside the agreed Sale or Return period will be subject to a minimum 10% re-stocking fee.
5 - BetterBox¨ is under no obligation to accept back products returned outside of the agreed Sale or Return period.
6 - Any items where an official authorisation number is issued must be returned by traceable means. All items will be inspected upon receipt and we reserve the right to charge a refurbishment fee of no less than 10% should any items be missing, damaged, marked or soiled in any way.

Remittance Terms We accept most credit cards for payment. You can also pay by Cheque, Bankers Draft or alternatively you can apply for a credit account. We accept most types of currency.

Accessing our website
Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website. The user must NOT;

  • Submit any information that is obscene, threatening, hateful or abusive.
  • Enter any but not limited to; cgi scripts, images, html code or any other part of this site is strictly prohibited
  • Interfere with the site service including flooding, mailing, hacking, crashing or amending site content
  • Direct or redirect our web site and related material through any unsolicited emails to this site

Warranty Disclaimer
All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by BetterBox in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should operate the most up-to-date virus protection software at all times.

Work originated by us from graphics, images, logos, and data to html code belongs to BetterBox. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without written permission of BetterBox. All materials published are owned by, or are licensed to us.

Where you are invited to submit any contribution to this site such as 'blog' you are by submission to grant BetterBox a license to use and create any derivative works for any purpose. Do not submit any contributions to our site if you do not wish to grant such rights.

Last revised June 2023
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